marinaPrivacy Policy

This page describes what we collect when you use marina and how we keep that data protected. We at marina collect personal information to verify your account, process your deposits and withdrawals, and comply with anti-money-laundering regulations. Your data is encrypted and stored securely on our servers. We do not sell your information to third parties, and we only share data with payment processors and regulatory authorities where required by law.

Our platform operates where local law permits, serving account holders across supported jurisdictions in Southeast Asia. When you use marina—whether accessing our sportsbook (football, badminton, MotoGP), live dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or esports markets (Mobile Legends, Free Fire, PUBG Mobile)—we collect information necessary to provide the service and protect your account.

We encourage you to read this policy carefully. If you have questions about how we handle your data, contact our English-language support team through your account dashboard. We are committed to transparency and will explain our data practices upon request.

What Data We Collect on marina

We collect information in several categories. When you create an account on marina, we collect your full name, email address, date of birth, phone number, and residential address. We also collect identity verification documents, such as your national ID card number, proof of address, and sometimes a selfie to confirm your identity matches your registration. This information is mandatory for account opening and compliance with anti-money-laundering (AML) and know-your-customer (KYC) regulations.

We collect payment information when you deposit or withdraw. This includes your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account details), transaction amounts, and timestamps. We do not store your full payment card numbers or e-wallet passwords; payment processors handle that data directly. We also collect information about your account activity—which games you play, your wagers, your winnings, and your account balance—to provide the service and calculate your tier and cashback rewards.

Account data

Name, email, date of birth, phone, address, ID number, verification documents.

Payment data

Payment method, transaction amounts, timestamps. We do not store full card numbers or passwords.

Activity data

Games played, wagers placed, winnings, account balance, tier level, cashback earned.

Technical data

IP address, device type, browser, login timestamps, session duration.

How We Use Your Data on marina

We use your data to operate marina and provide the services you request. We verify your identity to comply with regulatory requirements and prevent fraud. We process your deposits and withdrawals using your payment information. We track your account activity to calculate your VIP tier, weekly cashback, and referral rewards. We use your email and phone number to send account notifications, promotional updates (if you opt in), and support responses.

We also use your data for security and compliance. We monitor account activity for suspicious patterns (such as rapid withdrawals or access from multiple jurisdictions) to protect against fraud and money laundering. We retain transaction records to comply with financial regulations and may share data with regulatory authorities if required by law. We do not use your data for marketing purposes without your explicit consent.

Third-Party Processors and Data Sharing

We share your data with third-party service providers who help us operate marina. Payment processors (such as mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners) receive your payment information to process deposits and withdrawals. These processors have their own privacy policies and security standards. We also work with identity verification providers who confirm your documents and match them to your account registration. These providers are contractually bound to protect your data and use it only for verification purposes.

We may share your data with regulatory authorities, law enforcement, or government agencies if required by law or if we suspect illegal activity. We do not sell your personal data to advertisers or third-party marketers. We do not share your data with other gaming platforms or unrelated businesses.

Your Rights and Our Commitments

Data Security and Encryption

We protect your data using industry-standard encryption (SSL/TLS) and secure server infrastructure. Your password is hashed and never stored in plain text. Your payment information is encrypted before transmission to payment processors. We employ firewalls, intrusion detection, and regular security audits to prevent unauthorized access. However, no online system is entirely risk-free; we encourage you to use strong passwords and enable two-factor authentication if available on your account.

Your Rights Regarding Your Data on marina

You have the right to access your personal data stored on marina. You can view your account information, transaction history, and verification documents through your account dashboard. You have the right to request corrections if your data is inaccurate. You can contact our support team to update your email, phone, or address. You have the right to request deletion of your account and associated data, subject to legal retention requirements (we may need to retain transaction records for regulatory compliance).

You have the right to opt out of promotional emails and marketing communications. You can manage your communication preferences in your account settings. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data. We will cooperate with any official investigation into our data practices.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on marina. Cookies store your login session, remember your preferences, and help us understand how you use our platform. We use analytics cookies to track page views, game selections, and user behavior patterns. These analytics help us optimize marina's performance and identify technical issues. We do not use cookies to track you across other websites.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect your ability to use marina fully. We do not respond to "do not track" signals, as we use cookies for essential platform functionality (such as maintaining your login session).

Data Retention and Deletion

We retain your account data for as long as your account is active. If you close your account, we retain transaction records and verification documents for a minimum of five years to comply with financial regulations and anti-money-laundering requirements. After this retention period, we delete or anonymize your personal data. We may retain aggregated, anonymized data (such as total number of players or average wager amounts) indefinitely for analytics and business purposes.

Jurisdiction and Legal Compliance

Marina operates where local law permits. Our privacy practices comply with applicable data protection laws in supported jurisdictions across Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where we operate. We may be required to disclose your data to regulatory authorities, tax agencies, or law enforcement in these jurisdictions. By using marina, you consent to these potential disclosures where required by law.

Changes to This Privacy Policy

We may update this privacy policy at any time. Updated policies take effect upon posting to our website. We will notify you of material changes via email or through your account dashboard. Continued use of marina after an update means you accept the new policy. If you do not agree with changes, you may close your account before they take effect.

Contact Us About Your Data

If you have questions about how we collect, use, or protect your data, contact our English-language support team through your account help menu. We aim to respond to data inquiries within 24–48 hours. You can also request a copy of your personal data or ask us to delete your account by contacting support. We will verify your identity before processing any data request to ensure we are communicating with the account holder.