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DANA deposit and withdrawal

DANA is one of Indonesia's fastest e-wallet payment rails, and we at marina prioritize DANA for speed and convenience. To deposit via DANA, log into your account, navigate to the Deposit section, select DANA as your payment method and enter your desired amount. The system generates a DANA payment link; click it to authorize the transfer from your DANA balance. Most DANA deposits settle in subject to verification. For withdrawals, go to the Withdrawal section, select DANA and enter your amount. Your DANA-registered phone number must match your marina account phone for security. Withdrawals typically process in subject to verification, though peak hours may add a few minutes. DANA supports deposits and withdrawals from our welcome offer to our welcome offer per transaction, subject to your account tier and daily limits.

OVO and GoPay usage

OVO and GoPay are widely used e-wallets in Indonesia, and our platform supports both for deposits and withdrawals. To use OVO, select it from the payment method list during deposit; you will be redirected to OVO's authorization page where you confirm the transaction using your OVO PIN. Deposits settle in subject to verification. GoPay follows the same flow: select GoPay, authorize via the GoPay app or web interface, and funds arrive in subject to verification. Both methods require your phone number to be registered with the respective e-wallet and linked to your marina account during KYC verification. Withdrawals to OVO or GoPay follow the same timeline. Account holders can link multiple payment methods in the account settings, making it easy to switch between DANA, OVO and GoPay based on your preference or current balance.

BCA, Mandiri, BRI, BNI virtual account

We at marina generate a unique virtual account (VA) number for each account holder, linked to one of Indonesia's major banks: BCA, Mandiri, BRI or BNI. Your VA number is displayed in the Deposit section; use it to transfer funds from your personal bank account. Simply log into your bank's app or online portal, initiate a transfer to the VA number and confirm. The system recognizes the incoming transfer and credits your marina account in subject to verification, depending on the bank and time of day. For withdrawals, funds are returned to the originating bank account you used for the deposit. This method is ideal for larger amounts and offers a clear audit trail. VA deposits support amounts from our welcome offer to our welcome offer per transaction. If you need to change your linked bank, contact our support team; they can update your VA assignment within one business day.

Fees, limits and verification

Marina does not charge deposit or withdrawal fees; however, your bank or e-wallet provider may deduct a small transfer fee (typically our welcome offer–5,000 for e-wallets, our welcome offer–10,000 for bank transfers). These fees are shown before you confirm each transaction. account preferences vary by account tier: Bronze accounts start at our welcome offer per day; Silver tier (our welcome offer+ monthly turnover) increases to our welcome offer per day; Gold tier (our welcome offer+ turnover) reaches our welcome offer per day. Withdrawal limits follow the same tier structure. All new accounts undergo KYC verification: you upload an ID copy and selfie, which our team reviews in subject to verification. Large withdrawals (above our welcome offer) may trigger additional verification. Once verified, you can deposit and withdraw freely within your tier limits.

Resolving a stalled transaction

If a deposit does not credit within the expected window (e.g., DANA after subject to verification, bank VA after subject to verification), first check your payment provider's app to confirm the transfer succeeded. If the payment shows as completed on your bank or e-wallet side but has not appeared in your marina account, contact our support team via live chat with your transaction reference number (usually found in your bank or e-wallet statement). Our team will investigate the transaction in our system and typically resolve the issue within 2–4 hours. For withdrawals under review, check your account dashboard for any pending verification requests; if additional documents are needed, upload them immediately to speed up processing. If a withdrawal is delayed beyond the stated window without explanation, reach out to support with your withdrawal request ID. We maintain a transaction log for every account holder, so our team can trace any payment and provide a clear status update.